Documentation

Can’t update plugin – Download failed : Forbidden

You may have tried to update your We are AG plugin however the error ” Download failed. Forbidden.” appears from the dashboard.

How can you resolve it?

You’ll need to manually reinstall your We are AG plugin. Here are the steps on how you can do it.

Step 1 : Download the latest plugin

Log in with your We are AG and download the latest version of your specific plugin from your We are AG account here: https://weareag.co.uk/account/#!/downloads

Step 2 : Backup your site

Once you’ve downloaded the latest version of our plugin, please ensure that you’ve already made a backup of your website in case something goes wrong with the re-installation. You can use third-party plugins like Updraft plus to back up your site or you could reach out to your hosting provider and have them back up the site for you.

Step 3: Deactivate and delete the plugin

Navigate to your WordPress plugin dashboard then deactivate the plugin.

Once deactivated, click Delete.

A confirmation pop-up would appear. Just hit the OK button to continue.

Note: You don’t have to worry about losing your settings as the We are AG settings are stored in your database.
To learn more about this, please refer to this article.

Step 4: Install the new plugin version

Access your plugin dashboard again > click on add new > Upload plugin > Choose file > upload the latest plugin version that you’ve downloaded.

Once you’ve chosen the download file, click Install now.

After the plugin is installed, you’ll need to click on the Activate Plugin button to start using the plugin again.

This is just one of the few ways to update your We are AG plugin. You can check out the other ways to do so from our article here.

What if there is still an error?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please contact our support, and one of our friendly support team members will sort out this issue for you.