Just a quick heads up as we enter the holiday season
As the holiday season approaches, we at We are AG will be taking some time off to rest and recharge. From
December 22nd to January 5th, our response times may be longer than usual, and we won't be maintaining our normal business hours. However, we'll still be checking in and responding to tickets periodically, especially in case of any urgent issues.
We appreciate your understanding and patience during this time and hope you have a wonderful holiday season and end of the year. If you have any urgent inquiries, please don't hesitate to let us know, and we'll do our best to accommodate them.
Best,
The We are AG Team
Notice of Resolved Communication Issue (date)
Thank you for your continued support.
Important Update: ePDQ Direct 3D Secure Issue (25/09/24 - 12:40pm)
We have been informed that ePDQ Direct is currently experiencing issues with their 3D Secure authentication, which may affect payment processing through this method.
We have reached out to our contacts at ePDQ Direct for an update and will provide further information as soon as we know more.
We apologise for any inconvenience this may cause and appreciate your patience. If you have any questions or need assistance, please don’t hesitate to contact our customer support team. Update (25/09/24 - 15:40pm)
We have conducted tests, and everything now appears to be functioning normally with ePDQ Direct’s 3D Secure authentication. Additionally, a number of merchants have reported that payment processing is back to normal.
We will continue to monitor the situation closely, but for now, services seem to be restored. If you experience any issues, please don’t hesitate to reach out to our customer support team for assistance.
Thank you for your patience and understanding.
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