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Support
Get the help you need.
Select a statment which best describes your support needs.
Your selection will then make the support form ask you certain information about your request,
this will ultimately make the support experience more efficient.
If you don't find a solution to your problem, you will be given the opportunity at the end to send a direct email.
Technical Issues
I am having technical issues with an AG plugin
Account/Billing
I have questions and/or concerns about my account, my purchases or billing.
Pre-sale Questions
I'd like to gather some information before committing.
Which plugin are you experiencing issues with?
*
Please select the plugin
Barclaycard ePDQ Direct Link Payment Gateway for WooCommerce
Barclays ePDQ payment gateway (Barclaycard) for WooCommerce
Lloyds Cardnet Connect for WooCommerce
AG WooCommerce Ingenico Ogone Platform
Tyl By NatWest for WooCommerce
SagePay Direct for WooCommerce
SagePay Server for WooCommerce
AG Adyen HPP – WooCommerce Gateway
AG WooCommerce Postfinance e-Payment Gateway
AG WooCommerce Viveum Multipay Payment Gateway
Briefly describe your issue
*
Enter just a few words related to your issue. This is not a full description.
I've reviewed the information, but I still need to open a support ticket.
Great! Select an option that describes your enquiry.
Perhaps you're looking for the answer to a frequently asked question.
Skim the list of options below for quick information.
You may still ask your unique question if necessary.
Select a frequently asked question...
Will my subscription be automatically renewed?
Why do I need a subscription?
If I purchase this plugin, how long will it work for? Will it stop working after a year?
Do you offer refunds?
Can I use my licence on my staging/development website?
Will the plugin still work if I choose not to renew my licence?
Can I buy a “lifetime” license?
Do I have to pay every year?
I have questions on PCI compliance
Where can I download the plugin?
I have my own question
Untitled
Great! Select an option that describes your enquiry.
Perhaps you're looking for the answer to a frequently asked question.
Skim the list of options below for quick information.
You may still ask your unique question if necessary.
Select a frequently asked question...
Add Tax/VAT number to your invoices from AG
Where can I download the plugin?
I have my own question
Untitled
Thanks! But I still have questions.
Name
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Email
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Licence Key
Please enter the licence key which was given to you when you purchased the plugin.
Website
Enter your website URL. If your issue can be seen on a specific page, please enter the URL of that page.
Message
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Describe your issue or question. Please be brief, but share all necessary details.
Name
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