Documentation

Pending/Failed transactions

If you have noticed a higher number of pending or failed transactions within WooCommerce, this is most likely caused by the customer closing the browser or moving to another website before the ePDQ system has had a chance to redirect them back to the website.

Luckily this can be fixed by enabling the status check feature, you can read the guide about how you can set it up for your site in this link – How to setup ePDQ status check

The guide above resolves all our customers’ problems related to failed/pending/canceled payment orders when users close their browsers or move to another website during the payment process.

If you still have concerns after following the recommended guide, feel free to contact our support team and one of our team members will be glad to assist you further with it.

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