Documentation

How To Process Pre-authorization Payments for ePDQ Direct

What is Pre-authorization Operation?

The Pre-authorization operation is essentially a temporary hold placed by a merchant on a customer’s credit card and reserves funds for a future payment transaction.

During the hold period, the funds are unavailable to the customer – they won’t be able to withdraw it from an ATM or spend it elsewhere. Although the funds cannot be accessed in their account, no money has been debited in the pre-authorization, it is simply reserved. When the time comes to finalize a payment – for example, checking out of a hotel – the funds on hold can then be “captured”, meaning they are converted to a charge.

How to enable Pre-authorization

We simply need to change one option from the settings to switch to pre-authorization mode. Here’s a screenshot of the option you need to change from WooCommerce >> Settings >> Payments >> ePDQ Direct Link Checkout Settings if you would like to set this for your shop:

The option is labeled as Operation, set it to Authorization, and save the changes to proceed.

After setting this up, you can proceed with creating a test purchase.

Capturing the order’s charge

1.) Proceed with a test purchase. Check the order’s status from the WordPress dashboard, the status should be “On hold”. The order note will also state that ePDQ pre-authorization transaction has been authorized.

2.) Once the purchase has been successfully authorized, click on “ePDQ Capture Payment” button. Then update the order.

3.) The order’s status will be updated from “On hold” to “Processing” once the capture has been successful.

Note
As mentioned in the order note, it can take up to 15 minutes for the capture processing to complete. Please make sure to check the status of the order using the “Status Check” feature after 15 minutes of capturing the payment to double-check the order. You can follow our guide regarding how you can set up the status check from this link – How to setup ePDQ status check?

If you have more questions regarding this feature, please feel free to contact us and let our support team know about it and we’ll be glad to help.

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