You have followed the steps in our refund article here; however, for some reason, the refund does not work, and it returns an error similar to this one “Error: Operation is not allowed check user privileges APIusertowanda payment method CreditCardBancontactMister Cash and existing status 9” and there seem to be no error logs being shown in the Ingenico back office.
Refunds are not possible if you’ve used ” Bancontact” as a payment method.
It is only possible if you are subscribed to “Collect product,” in which Ingenico acts as your acquirer.
Refunds can be processed if you have used other payment methods.
In this case, we recommend emailing Ingenico support for more information. You can email them here: firstname.lastname@example.org.
Was this helpful?
Our team are on hand to provide fast, helpful and professional support.
Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind: