For businesses, it’s important to have the ability to process refunds if a customer requests them.
There are two ways in which you can process refunds on Ingenico.
You can process refunds on your Ingenico BackOffice account. To do this, simply log in to either your test or production back office account. To learn more about this, please refer to this link.
If you have any questions about processing refunds, we would highly recommend contacting the Ingenico support team, and they’ll be more than happy to respond to your concern.
You will need to create the API user, which the plugin will use to make API payment calls to the Ingenico system. You will need to go to Configuration > Users.
Here we want to add a new user; clicking the new user button shows us the following:
The most important element here is the tick box in the red box. This will make this new user work with the API.
You will need to enter your password, the one you signed in with. Once you do that, you will set this new API user password on another screen.
Navigate to your WordPress dashboard > WooCommerce > Settings > Payments > AG Ingenico Ogone Checkout > Manager and place the credentials of the API user on the fields below:
Navigate to WooCommerce > Orders and then select the order that you wish to refund.
Click the ‘Refund’ button, and then additional fields would display.
Set the quantity and then click Refund via AG Ingenico Ogone Checkout, and a few seconds or so, the order should have been refunded successfully.
What if there is an error?
That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please do take a look at our Troubleshooting Guide, and hopefully, this would resolve the issue for you, or better yet, you could also contact our support, and one of our friendly support team members will sort out these issues for you.
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