With the live demo, it is straightforward to debug, and test possible conflicts, or incorrect configurations.
Within the live demo, you will have a clean installation of WordPress, with the latest version of WooCommerce, and our plugin. Here are some steps you can follow to debug basic issues within the live demo:
1.) Set up your live demo by following our guide here.
2.) Proceed with a test payment using the existing products within the demo, to see if the issue persists from here. If an issue persisted within the demo, proceed to the next section of this guide.
The usual errors are mostly from the wrong keys, or credentials, and it’s vital to use the correct ones for test and live. When doing tests within the demo, we highly recommend only using your test keys, and credentials.
To avoid any settings issue, ensure that you’re using the correct test keys, and credentials within the settings(WooCommerce → Payments → AG Worldline Hosted Checkout for WooCommerce):
That includes the following:
Ensure that these are all accurate, based on your Worldline Hosted Checkout backoffice account.
Run some test transactions, and if the plugin finds something wrong with the plugin setup, it will log this and tell you how to fix this; you can find the log by going here:
WooCommerce → Status → Logs
We’re sorry to hear that you’re encountering some bumps on the road. But don’t fret! A quick peek at our Troubleshooting Guide might just be the solution you need. If that doesn’t clear things up, our support team is on standby, ready to help you out with their expertise and friendly advice. They’re just a message away!
Was this helpful?
Our team are on hand to provide fast, helpful and professional support.
Start exploring our fully functional demo site today.
Gain exclusive admin access to see what's possible.
Test drive our plugin on the demo site.
Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind: