Documentation

Transaction is unsuccessful due to a SHA-Out issue

If you or a customer see the warning: Transaction is unsuccessful due to a SHA-Out issue

You need to check what parameters are sent back to the website (This is used the decrypt information about the transaction).

Login to the Viveum back office and navigate to here: Configuration > Technical information > Transaction feedback.

You will find the setting under the Dynamic e-Commerce parameters section.

You only want the following in the selected section:

ACCEPTANCE

AMOUNT

BRAND

CARDNO

CN

COMPLUS

CURRENCY

ECI

ED

IP

NCERROR

ORDERID

PAYID

PAYIDSUB

PM

STATUS

TRXDATE

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