Pending/Failed transactions

If you have noticed a higher number of pending or failed transactions within WooCommerce, this is most likely caused by the customer closing the browser or moving to another website before the Viveum system has had a chance to redirect them back to the website.

Luckily this can be fixed by enabling the Direct HTTP server-to-server request in the Transaction feedback section.

Some hosting providers may block this feature from working; The following hosts have no issues using this feature: 34SP, SiteGround, and WPE (WP Engine); if you notice that this feature is not working for you, please work with your host to get this sorted. The timing of the request must be set to: Always deferred or Online (either or will work fine).

Both input fields below that must be set like the following:

Replace with your own domain.

Finally, make sure to set the request method to POST.

If the customer clicks away, the Viveum system will send the order data back to the website to log the correct order data.

How will you know if this has worked? If you enable our plugins debug log, you will see an entry like this: API callback happened. This means the data sent back from Viveum was received by the plugin. The Direct HTTP server-to-server feature is working as it should.



Was this helpful?

Viveum Multipay

Don't already have the plugin? Get access now.

Still need help?

Our team are on hand to provide fast, helpful and professional support.

Support request

Front End Demo

Test drive our plugin on the demo site.

View Demo


Ask our bot about our products.

Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind:

Your continued use indicates acceptance of these terms. We hope you find our AI Chatbot useful!

Hello! I am AG Bot, how can I help you?