Documentation

How to setup and use AG Lloyds Order Status Check

To enable the Status Check feature for our Lloyds Cardnet Connect, you will need to have your account’s API Key and Secret.

You can send a request for your API Key and Secret via e-mail from the Lloyds Cardnet team at cardnetipg@fiserv.com.

You will need to provide them with your Store ID within your request.

Please take note that it might take 1~2 working day before it gets processed.

After receiving your API Key and Secret, you can now proceed in using it within the plugin’s settings. To do so, navigate to your WordPress dashboard > WooCommerce > Settings > Payments > AG Lloyds Cardnet Checkout > Manage, and then add the key and secret in the boxes.

Make sure to click the save changes button for the settings to be applied.

Using the Status Check

Basically, the order status check resolves all our customers’ problems related to failed/pending/canceled payment orders when users close their browsers or move to another website during the payment process. This allows the merchant to also manually check the status of an order, right from within their website.

To proceed in using it, go to your Orders list in WooCommerce > Orders, select and edit the order you would like to use the status check on.

You will be able to see the “AG Lloyds Order Status Check” button in the product edit form beside the refund button:

Upon clicking the button, you will be able to see the update from the order notes on the right-hand side of the screen which provides information about the current status of the order.

What does AG Order Status Check button do?

This feature resolves all our customers’ problems related to failed/pending/canceled payment orders when users close their browsers or move to another website during the payment process. Here’s a screenshot of how your order would look like:

After a certain amount of time that you’ve set from your WooCommerce > Settings > Products > Inventory > Hold stock(minutes).

The pending payment order status would have an unpaid order / canceled status.

In other words, when the transaction cancels after this set time, our plugin will make a request to the payment gateway’s platform to check the status of the transaction.

By default, the payment gateway’s order status check feature is already enabled for you automatically, but you could do a manual order check if you wish to do so. Our plugin will make a request to the payment gateway’s platform to check the status of the transaction. If the order has been paid for, it will change the status back to processing.

If you are experiencing any issues related to this, you can contact our support, and one of our friendly support team members will sort out these issues for you.