Documentation

Troubleshooting the error “Error: The data you entered is not correct Please retry” when processing a refund

When you encounter the error “Error: The data you entered is not correct Please retry” and “unknown order/1/s/” while trying to process a refund, it might be caused by the data and origin verification’s SHA-IN pass phrases you have set do not match. You can double-check this from the payment gateway’s back office, in Technical Information >> Data Origin and verification section:


To avoid this error, ensure that the SHA-IN pass phrases for both fields are the same as the refunds need the SHA-IN to match as it is using a different API system.

If you need assistance related to this issue, please don’t hesitate to contact our support team and we’ll be glad to help you with it.

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