Documentation

Transaction is unsuccessful due to a SHA-Out issue

If you or a customer see the warning:  Transaction is unsuccessful due to a SHA-Out issue.

You need to check what parameters are sent back to the website (This is used the decrypt information about the transaction).

Login to the Ingenico back office and navigate to here: Configuration > Technical information > Transaction feedback.

You will find the setting under the Dynamic e-Commerce parameters section.

You only want the following in the selected section:

ACCEPTANCE
COMPLUS
NCERROR
ORDERID
PAYID
STATUS

Was this helpful?