NCERROR: Card type not active

Where can I find this error?

You can see this error from the product notes of your specific order located on the right side of your page.

What does this error mean?

This means the customer tried to purchase your product using a card brand that you do not have activated on your Ingenico account. Having this error would cause the order status of your WooCommerce order to fail.

How can I see my enabled card brands?

From Ingenico BackOffice account > Configuration > Payment methods, you can activate more payment methods.

If you get in touch with the Ingenico team, they will tell you what card brand this customer used so you can make sure it’s set up. You can reach out to their support team here.

NOTE: The above is only applicable for the likes of Visa, Mastercard AMEX, etc.

What if there are other errors?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please contact our support, and one of our friendly support team members will sort out these issues for you.


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