Why is the plugin asking me to renew the license even though I recently paid for it?

Our products work as long as your licenses are active. If a license has expired, our plugin might ask you to renew your license so that it would work again. However, what if you had just recently paid for the license renewal but the plugin is still asking you to renew? How can you resolve it?

How can you resolve it?

You’ll have to resync the license, and this can be done by following three easy steps:

  1.  Navigate from the AG plugins in the admin sidebar
  2. Click Manage Licence & Billing.

3. Click the Sync option as seen below:

 

What if there is still an error?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please contact our support, and one of our friendly support team members will sort out this issue for you.

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