Documentation

Pending payment on orders

If you are a website store owner, you must ensure that every customer would deserve the best shopping experience while purchasing from your store. One day, you noticed a few pending payments on your orders list from your WooCommerce dashboard, and you are confused about why and what caused this.

Why does this happen?

The reason for pending payment is that one of your customers may have canceled the payment and may have walked away from finishing the order (e.g., closing the browser window when your customer is sent to First Data Connect).

How often does this usually happen?

It’s not uncommon for this behavior from customers. Some will cancel the order (walk away) if they are redirected away from the shop. The numbers of this are normally very low.

Is there a way to keep the customers in the shop?

Sadly no, that is not how First Data Connect works. It’s possible to use an iFrame, but this will open you up to huge security issues.

Any preventive measures?

We also advise that you could increase WooCommerce’s time limit to avoid these kinds of scenarios, as seen in this article.

What if there is an error?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please do take a look at our Troubleshooting guide end; hopefully, this would resolve the issue for you, or better yet, you could also contact our support, and one of our friendly support team members will sort out these issues for you.