Documentation

Guide to Disabling the Webhook Feature

Need a break from the webhook feature? No problem! Disabling it is straightforward, and you can always turn it back on when you’re ready. Here’s a quick walkthrough on how to pause those webhook notifications by adjusting settings in your ePDQ back-office. Let’s get started:

Step-by-Step Guide to Disabling the Webhook

  1. Sign In to Your ePDQ Back-Office: First things first, log into your ePDQ back-office to make any changes. It’s your command centre for all things payment processing.
  2. Navigate to the Right Spot: Once you’re in, head over to Configuration > Technical Information > Transaction Feedback. This is where all the magic happens for webhook settings.
  3. Adjust the Webhook Timing: Look for the section labelled Direct HTTP server-to-server request. Here, you’ll find an option for setting the timing of the request. Change it from online to "no request". This effectively puts a pause on webhook communications.
  4. Save Your Changes: Don’t leave just yet! Scroll down to the bottom of the page and hit the “Save” button. This ensures all your changes are locked in and effective immediately.

And that’s all there is to it! You’ve successfully disabled the webhook feature, but remember, it’s there whenever you decide to enable it again.

Need a Hand?

Got questions or need a bit of guidance through this process?

Our support team is ready and waiting to assist. We pride ourselves on being not just helpful, but genuinely eager to make your experience as smooth as possible.

Just submit a ticket here, and a friendly member of our team will get back to you with the support you need.

We’re here to ensure your ePDQ back-office management is as effortless and understandable as possible.

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