Documentation

How to refund using Tyl

As of now, we can only provide the refunds paid through Tyl via their back-end office while our team is waiting for their API release that would allow us to proceed with refunds via WooCommerce/WordPress dashboard.

It’s pretty simple to proceed with a refund once your customer requested one, start with logging in to the Tyl back office.
Afterward, proceed to Reports >> Orders >> then you will be prompted with the “View Orders” query, set the time of when the order is to be refunded, for example, if it is within this month, you can set the time period to “This Month” like so:

After submitting the query, select the order from the table by clicking on the order number:

In the next window, you will be able to enter the amount to be returned for the specific order:

The next prompt would be the credit order result that would let you know if the refund proceeded:

Feel free to let our support team know if you need some clarification regarding this, and we’ll be glad to help. https://weareag.co.uk/support/