What to use when providing screenshots to support?

Providing a screenshot or even a screen recording of the issue that you are experiencing is very helpful. This gives our support team more visual insight into what could be happening from your end.

One of the easiest ways to do so is to use an application called CloudApp, the application lets you do this without saving the file to your computer. It also provides a link that you can attach directly to your message. Here are the links where you can download Cloudapp for your respected operating system:

Download Cloudapp for Windows
Download Cloudapp for Mac

After the download, proceed in installing the application. After doing so, you either have to create an account or sign in if you already have one. After you sign in, you will be able to start using the app. They have handy documentation that you can refer to for more instructions on how you can utilize Cloudapp.

Cloudapp will automatically provide a URL that looks and structured like this – “https://share.getcloudapp.com/6dhr5qu”, after you record your screen or capture a screenshot.
This is the link that you can attach to your ticket’s message. If ever you need to manually copy the link of a specific screenshot or screen recording, proceed in opening the app and clicking on the link icon, like so:


Another free application that you can also use for such is called Loom, which offers browser extension and PC/Mac application. Feel free to check them out as well from this link – https://www.loom.com/

Feel free to use any of these two when you need to provide us a screenshot the next time you send us a support ticket.

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