First of all, we’d like to apologize for the inconvenience that the issue had caused you. Most of the time, the issue is only isolated on the user’s end. We would recommend the following:
1. Pay using other browsers in incognito mode.
2. Try other payment gateways (e.g., Paypal) or a different card.
If the above recommendations do not work, please do reach out to our support team.
From the email that you’ll be sending out to our support, kindly provide us the following information:
(1) The last four digits and expiration date on the payment card.
(2) What browser did you use and its version number.
(3) Are you using any security/privacy browser extensions.
We’ll be providing this information to our payment partner, Freemius, as they’ll be able to figure out the cause of the issue and resolve it for you.