Documentation

How to solve: Your server is blocking the access to Freemius API

If you’ve encountered the error “Your server is blocking the access to Freemius API” on your dashboard, this guide will help you understand the issue and how to resolve it.

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Understanding the Error

This error indicates that your server is blocking access to Freemius’ API, which is the service we use for our licensing system. As a result, you’re unable to activate your license.

Resolving the Issue

To fix this error, you’ll need to contact your hosting provider and ask them to whitelist (or add an exception) for the Freemius API address. Since Freemius uses CloudFlare, IP addresses can change. To obtain the most up-to-date IP addresses, follow these steps:

  1. Open your system console or command prompt.
  2. Use the ping command as follows:
ping api.freemius.com
ping wp.freemius.com

This will display the current IP addresses used by Freemius.

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If you’re having trouble obtaining the IP addresses, you can contact Freemius support at support@freemius.com, and they’ll provide you with the updated API IP addresses.

Once your hosting provider has successfully whitelisted the IP addresses, you can:

  1. Close the error notice by clicking “Dismiss.”
  2. Navigate to your WordPress admin dashboard > AG Plugins > Account.
  3. Click the “Sync” link. This action calls the previously blocked API, which should now be processed without issues, and the error notice should no longer be visible on your dashboard.

By following these steps, you should be able to resolve the error and successfully activate your license.

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