Documentation

How to Securely Share Admin Access to Your Website with AG Support Using QuickForget

To help us troubleshoot and resolve your issue, we’ll need temporary admin access to your WordPress site. Please follow the steps below:

But first, QuickForget is a simple tool that allows you to share sensitive information such as passwords or credentials, in a secure, time-limited way.

Step 1: Create a New Admin User

• Log in to your WordPress dashboard.
• Go to Users → Add User.
• Use this email address: support@weareag.co.uk
• Let WordPress generate a secure password (you’ll need to copy it).
• Set the role to Administrator.
• Make sure to uncheck the box that sends a notification email to the new user.

Step 2: Share the Login Securely

• Go to: https://quickforget.com
• Enter your Credentials in the grey text box.
  Example:
  Username: agsupport
  Password: s3cureP@ssw0rd
  URL: https://weareag.co.uk/
• Set Expiry options, please set it to expire after 1 view and keep it available for at least 48 hours. 
• Click Save my secret.

• Copy and Share the Quickforget URL link safely with us.

Friendly Tip: The fewer views and the shorter the time, the more secure. This method ensures your credentials are shared securely and disappear after one use.

Step 3. Delete the Admin User Account After We’re Done

• Log into your dashboard (yourwebsite.com/wp-admin).
• Go to Users in the left menu.
• Find the admin user, hover over their name, and click Delete.

• Choose whether to delete all content or assign it to another user.
• Confirm deletion.

Using Quick Forget is a safe and simple way to share admin access with AG Support. It keeps your credentials secure and ensures we can assist you quickly. If you need help or are having trouble with this, feel free to let us know.