How can I securely provide my login credentials to support?

At times, our support team may request that you provide your login credentials to your site and your other accounts.
As a business owner, you may be skeptical or worried that your credentials would be shared publicly. Rest assured that we value your privacy, and we understand how careful you should be with this confidential information. Here are the steps on how you could provide us your login credentials securely.

Creating a temporary admin user for WordPress

Step 1

To create a new admin user, kindly navigate your WordPress admin dashboard > Users > Add New.

Step 2

Fill in the required fields like username, email and set the password. You can use support@weareag.co.uk for the email address.

Step 3

Make sure to set the role to ‘Administrator’ and click Add new user.

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How can you provide us your login credentials securely?

We recommend that you use this service – https://onetimesecret.com/ wherein you can place your login credentials of our WordPress website or any credentials that we may request and send us the generated link that we can access with a passphrase so that we can see its contents.

Deleting the admin user

Once the issue that you have reported is resolved and you no longer want the account to exist, you can delete the created account.

Step 1

To delete the admin user, kindly navigate from your WordPress admin dashboard > Users > All Users

Step 2

Search for the admin user via the search box.

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Step 3

Hover on the admin user and click the option to ‘Delete.’

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Step 4

Click ‘Confirm deletion’ so that it would permanently delete the account.

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