Documentation

When can I request for a refund?

We want you to be satisfied with your purchase of our products, but we also understand that sometimes refunds are necessary. Here’s a friendly overview of our refund policy to help you understand when you can request a refund and the conditions that must be met.

When can I request a refund?

As your purchase implies that you have read and accepted our Terms and Conditions, you should also be aware of our refund policy (#11 on the linked page).

How do I know if my refund request can be approved?

Refunds are offered at our sole discretion and must meet all of the following conditions:

1. You are within the first 30 days of the purchase of the plugin.
2. Your issue(s) come from not being able to install the product properly or get the product to perform its basic functions.
3. You have attempted to resolve your issue(s) with our support team.
4. No refunds will be granted after the first 30 days of the original purchase, whatsoever.
5. Issues caused by 3rd party plugins, themes, or other software will not provide grounds for a refund.

What if I don’t want to use the plugin anymore?

Refunds will not be granted if you simply decide not to use the purchased products and services. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

What if I’m not using the plugin and the renewal payment was processed?

Refunds do not apply to product upgrades or annual renewals. All Freemius subscriptions are automatically renewed, and our system sends a renewal notice email reminding you of your subscription and providing an option to cancel. If you didn’t cancel before the renewal date, we cannot approve your refund request.

My situation is different and doesn’t fall into the above scenarios

Please contact our support, and one of our friendly support team members will review your refund request.