We often receive one of the questions if we could freeze/stop membership/subscription/licenses from our end. Unfortunately, this is not within our scope and is currently a limitation of our licensing partner, Freemius.
Freemius is our official partner in providing licenses for our plugins. They provide complete payments, licensing, and software updates for WordPress plugins and theme providers like us. For more information about them, you can check out their website from this link – https://freemius.com/.
As for now, the best offer we could provide for such is to extend your license given that you can provide us information regarding why we need to do so. One example is if you’re waiting for some bank documents required to be submitted before you can use our plugins. Please do note that this is a case-by-case basis and depending on your use case, we may decline your request to extend the license.
If you need more clarifications regarding this, please don’t hesitate to contact our support, and one of our friendly support team members will be glad to provide you assistance.
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