WooCommerce Payment Gateways

FAQ

• What happens if I cancel my subscription?

  If you cancel your subscription, you will no longer be able to use the plugins in the bundle once your initial payment period ends.

• Do you offer refunds?

  We offer a 30-day guarantee, If you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund.

• Can I use my licence on my staging/development website?

  Yes, your licence should work on your staging environment without affecting any site limits. However, should you experience any problems, do get in touch and we’ll do out best to help.

• Where can I download the plugin?

  When you purchase a plugin the download links are emailed to you. If you lose this original email, send us a support request and we’ll take a look for you.

• Will my subscription renew automatically?

  Yes, your subscription will renew automatically every month or year, until cancelled.

• How much money am I saving with a bundle?

  You will save at least 35% when you buy a bundle. This percentage is even higher if you opt to pay annually.

• Will the bundles ever change?

  Over time the bundles may change, however, you will continue to have access to the plugins listed in the bundle when you started your subscription.
  
  If you purchased the Ultimate Bundle, you will have access to all plugins at all times.

• I have questions on PCI compliance

  We have a blog post with some helpful information on PCI compliance, you can read it here. If you still have questions let us know.