When you purchase a plugin the download links are emailed to you. If you lose this original email, you can login via our account page, you can also request a new password from the account page.

We have a blog post with some helpful information on PCI compliance, you can read it here. If you still have questions let us know.

You’re buying a plugin product from us, but it comes backed by our service: we work to continually add new features, important security updates, and efficient customer support. We thus use annual subscriptions to ensure we can continue bringing these benefits to you.

No, there is no special lifetime formula available at the moment. You can only buy an annual license.

If you’re on a monthly plan, yes, the plugin will no longer work. if you’re on an annual plan, the plugin will continue to work but you will no longer receive support and updates, which could affect compatibility with future WordPress & WooCommerce versions.

Yes, your licence should work on your staging environment without affecting any site limits. However, should you experience any problems, do get in touch and we’ll do out best to help.

We offer a 30-day guarantee, If you experience an issue that makes the plugin unusable and we are unable to resolve it, we’ll happily consider offering a full refund.

The licence is an annual subscription which you may cancel at any time. While your licence is current, you may update the plugin as new versions are released. Once your licence expires, you will no longer be able to update to newer releases, but the plugin will continue to function.

WooCommerce & WordPress are continually evolving and being updated, which means we frequently need to make changes to the plugin to ensure continuing compatibility. In order to update the plugin as new versions are released, you need to have an active licence. Your licence effectively provides you with insurance against issues with the plugin.

WordPress

Keeping your WordPress platform up-to-date is crucial for maintaining the security and compatibility of your website. As a plugin provider, we regularly check our plugins with the latest versions of WordPress to ensure optimal performance. We highly recommend updating to the latest version of WordPress whenever possible, but please note that our plugins are tested with WordPress version 5.5+.

WooCommerce

Our plugins require WooCommerce, and we recommend using the latest version of WooCommerce for optimal performance. We also regularly check our plugins with the latest versions of WooCommerce to ensure compatibility. The minimum version of WooCommerce required is 6.0+.

PHP & Server Settings

Your website’s PHP version and server settings are critical factors that can affect your site’s security and performance. We recommend using a server with PHP version 7.3 or higher to ensure optimal performance and security. Before setting up a website on WordPress, we also suggest checking the platform’s requirements.

Regarding server settings, there is no specific minimum requirement as long as your server can handle the actions performed by our plugins or any other active plugins on your site. Typically, a standard hosting package should suffice. However, since our plugins require WooCommerce, we recommend checking their article on server recommendations as well. At our end, we regularly check our plugins with the latest versions of WordPress, WooCommerce & PHP versions to ensure compatibility and optimal performance.