Documentation

Is Tyl By Natwest down? where to check the system status of your payment provider?

How to Check for Payment Provider Outages on Our Support Page

In the rare case that one of our payment providers experiences an outage, we make it a priority to keep our customers informed. Here’s how you can quickly check for any updates regarding outages on our support page:

Step 1: Visit the Support Page

Go to our official Support Page by either:

• Clicking the “Support” link at the top of our website, or
• Directly entering the URL: https://weareag.co.uk/support/.

Step 2: Look for Outage Notices

On our support page, you’ll find a section specifically dedicated to Service and Outage Updates. Any ongoing issues with payment providers will be listed here. The notice will include:

• The affected payment providers.
• The nature of the issue (if available).
• An estimated time for resolution (if available).

Step 3: Stay Updated

We regularly update this section, so we recommend checking back periodically if an outage is ongoing. Our team will provide real-time information as soon as it’s available from the payment providers.