Documentation

How to process refunds

For businesses, it’s important to have the ability to process refunds if a customer requests them.
We have included the feature to process the refunds from your WooCommerce Order dashboard.

Process refunds via WooCommerce

Step 1 – Request API Key and Secret

You will need to request your API Key and Secret via e-mail from the Lloyds Cardnet team at cardnetipg@fiserv.com. You will need to provide them with your Store ID within your request.

Please take note that it might take 1~2 working days before it gets processed.

Step 2 – Plugin settings

After receiving your API Key and Secret, you can now proceed in using it within the plugin’s settings. To do so, navigate to your WordPress dashboard > WooCommerce > Settings > Payments > AG Lloyds Cardnet Checkout > Manager, and then add the key and secret in the boxes:

Make sure to click the save changes button for the settings to be applied.

Step 3 – Processing the refund

Navigate to WooCommerce > Orders and then select the order that you wish to refund.
Click the ‘Refund’ button, and then additional fields would display.

Set the quantity and then click Refund via AG First Data Connect Checkout, and in a few seconds or so, the order should have been refunded successfully.

If you are dealing with multiple products, you’ll have to set the quantity of the product you’d want to refund. It should automatically set the Total available to the refund amount.

Still facing an issue? that’s a bit unfortunate, you can contact our support, and one of our friendly support team members will sort out these issues for you.

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