How to process refunds

For businesses, it’s important to have the ability to process refunds if a customer requests them.
With version 3.0.0 of our Lloyds Cardnet plugin, we have included the feature to process the refunds from your WooCommerce Order dashboard.

Step 1 – Plugin settings – Adding the API user.

Navigate to your WordPress dashboard > WooCommerce > Settings > Payments > AG Lloyds Cardnet> Manage and place the credentials of the API Username, API Password, and Certificate password

Step 2 – Upload the .pem and .key files

On the same screen as step#1, you’ll have to upload your .pem and .key files.

Note: the API user, .pem, and .key files should be included in the first email you’ve received from the Lloyds support team. We would recommend to reach out to them and ask for this information.

Click the save changes button, and you should receive a success notice, as seen below.

Step 3- Processing the Refund

Navigate from WooCommerce > Orders > and view the order that you’d like to refund.

Click the ‘Refund’ button, and then additional fields would display.

Set the quantity and then click Refund via AG Lloyds Cardnet, and a few seconds or so, the order should have been refunded successfully.

 

What if there is an error?

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please do take a look at our Troubleshooting Guide, and hopefully, this would resolve the issue for you, or better yet, you could also contact our support, and one of our friendly support team members will sort out these issues for you.

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