After following the steps on how to integrate MOTO payments, you might have tested it out however the payment does not go through successfully. Upon checking the order notes of the failed order (WooCommerce > Order > select the order > right side of the page), it might say “Order approval code N:-5108: MOTO NOT ALLOWED” as seen from the screenshot below:
How do you resolve it?
If this error appears, it means that MOTO needs to be activated on your account before it will work. You can reach out to FirstData Connect’s customer support team so that they can enable MOTO payments for you.
Was this helpful?
Our team are on hand to provide fast, helpful and professional support.
Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind: