Documentation

Using First Data Status Check Feature

If you have updated the latest version of your “First Data Connect payment gateway” (v1.5), you may have noticed this button that appears next beside the “Refund” button from a WooCommerce order.


Note

In order for this to work, you must have an API user and secret set.

You will need to request your API Key and Secret via e-mail from the First Data team at CloverUKIPGConnect@fiserv.com. You will need to provide them with your Store ID with your request.

Please take note that it might take 1~2 working days before it gets processed.

What does this First Data Connect Order Status Check button do?

The newest update includes our newest First Data Connect order status check feature, which resolves all our customers’ problems related to failed/pending/canceled payment orders when users close their browsers or move to another website during the payment process. Here’s a screenshot of how your order would look like:

After a certain amount of time that you’ve set from your WooCommerce > Settings > Products > Inventory > Hold stock(minutes).

The pending payment order status would have an unpaid order / canceled status.

In other words, when the transaction cancels after this set time, our plugin will make a request to the First Data Connect platform to check the status of the transaction.

By default, the First Data Connect order status check feature is already enabled for you automatically, but you could do a manual order check if you wish to do so. Our plugin will make a request to the First Data Connect platform to check the status of the transaction. If the order has been paid for, it will change the status back to processing, and you will get order notes as seen below:

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