Documentation

Process refunds for First Data Connect via WooCommerce

For businesses, it’s important to have the ability to process refunds if a customer requests them.
There are two ways in which you can process refunds on First Data Connect, one of the easiest ways is to process it from the WordPress dashboard via WooCommerce.

Note

You can also proceed in processing refunds manually from the back office of First Data Connect. You can read more about it from their guide at this link.

Process refunds via WooCommerce

Step 1 – Request API Key and Secret

You will need to request your API Key and Secret via e-mail from the First Data team at CloverUKIPGConnect@fiserv.com. You will need to provide them with your Store ID with your request.

Please take note that it might take 1~2 working days before it gets processed.

Step 2 – Plugin settings

After receiving your API Key and Secret, you can now proceed in using it within the plugin’s settings.
To do so, navigate to your WordPress dashboard > WooCommerce > Settings > Payments > AG First Data Connect Checkout  > Manager, and then add the key and secret in the boxes:

Make sure to click the save changes button for the settings to be applied.

Step 3 – Processing the refund

Navigate to WooCommerce > Orders and then select the order that you wish to refund.
Click the ‘Refund’ button, and then additional fields would display.

Set the quantity and then click Refund via AG First Data Connect Checkout, and in a few seconds or so, the order should have been refunded successfully.

If you are dealing with multiple products, you’ll have to set the quantity of the product you’d want to refund. It should automatically set the Total available to the refund amount.

That’s a bit unfortunate, but all problems in this world can eventually be fixed. Please do take a look at our Troubleshooting Guide, and hopefully, this would resolve the issue for you, or better yet, you could also contact our support, and one of our friendly support team members will sort out these issues for you.

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