You might have noticed that an order has failed from your WooCommerce order dashboard. Upon checking the order notes, you may notice an error that says “Order status changed from Pending payment to Failed” and “Barclays ePDQ transaction was refused”.
There is a chance that you’ll also see the error code : 40001134
This error usually occurs when transactions that were requested to be authenticated through 3-D secure and have failed.
This is actually a positive rejection from a security perspective because it means that fraud attempts are prevented. However, there is a chance that some were legitimate customers who were unable to authenticate themselves
There are possible reasons why a customer may fail 3D secure. It’s possible that the customer who purchased the product had a technical problem with their device or network, forgotten their pin code during the payment process. These are are factors that we cannot control hence what we recommend is to have these customers to repurchase the products and try again ensuring that they have a stable connection and have ensure that they’ve entered their details properly.
Was this helpful?
Our team are on hand to provide fast, helpful and professional support.
Start exploring our fully functional demo site today.
Gain exclusive admin access to see what's possible.
Test drive our plugin on the demo site.
Welcome to our AG Bot, powered by OpenAI and trained on our documents and product pages. By continuing to use this service, please keep in mind: